Privacy Policy

At KAVU Sale Store, we believe that just as your gear should be reliable on mountain trails and city streets, your privacy should be equally secure. We’re committed to protecting your personal information with the same dedication we apply to crafting our Rope Bags, Cross-Body packs, and durable HEADWEAR.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kavushop.com or make a purchase from us. Please read this policy carefully. By accessing our site and using our services, you consent to the practices described here.

1. Information We Collect

We collect information that helps us serve our community of Active Explorers, Urban Commuters, and Value-Conscious Adventurers better:

Information You Provide Directly

• Contact Details: Name, email address, shipping address, and phone number when you create an account or place an order for Backpacks, Belt Bags, or any of our adventure gear.
• Payment Information: Credit/debit card details (processed securely through our payment gateway) or PayPal account information when purchasing from our collections like Rope Sandals or the Rope Bag Collection.
• Communication Records: Correspondence with our Cincinnati-based team at [email protected].
• Preferences: Your product interests, size selections, and wish list items across categories from BAGS AND PACKS to HEADWEAR.

Information Collected Automatically

• Device & Browser Data: IP address, browser type, device information, and operating system.
• Usage Information: Pages you visit on our site, products you view, time spent on site, and referral sources.
• Location Data: General geographic location (country/region level) to determine shipping availability and show appropriate currency.

2. How We Use Your Information

We use your information to enhance your adventure shopping experience:

• Order Processing & Fulfillment: To process payments, ship your Backpack, Sunglasses, or other gear from our Cincinnati warehouse, and provide order updates.
• Customer Service: To respond to your inquiries, process returns under our 15-day policy, and provide support.
• Personalization: To recommend products like Insulated bags or MENSTops that match your adventure style.
• Site Improvement: To analyze how adventurers navigate our site and improve your shopping experience.
• Security: To protect against fraudulent transactions and unauthorized access, using the same commitment to security we apply to our payment systems.
• Marketing (with your consent): To send information about new products like Visors or Stickers, special offers, and adventure inspiration.

3. Data Sharing and Disclosure

We treat your data with the same care we put into our products:

• Service Providers: We share necessary information with trusted partners who help us operate our store, including payment processors (like PayPal), shipping carriers, and IT service providers. These partners are contractually obligated to protect your data.
• Legal Compliance: We may disclose information when required by law, to protect our rights, or to ensure the safety of our community.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.
• With Your Consent: We share information with third parties when you give us explicit permission to do so.

4. Data Storage and Security

We protect your data with the same reliability we build into our gear:

• Secure Storage: Your data is stored on secure servers with limited access, protected by both technical and physical safeguards.
• Encryption: We use industry-standard 256-bit SSL encryption—the same technology used by major banks—to protect sensitive information during transmission.
• Payment Security: Credit card details are processed through PCI-DSS compliant payment gateways. We do not store complete credit card information on our servers.
• International Data Transfers: As a global brand serving adventurers worldwide, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
• Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights and Choices

You have control over your personal information, just as you choose the right gear for your adventure:

• Access & Correction: You can access and update your account information through your profile settings.
• Marketing Preferences: You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us.
• Data Deletion: You may request deletion of your personal data, subject to certain legal obligations we may have.
• Do Not Track: Our site does not currently respond to “Do Not Track” browser signals, but you can manage tracking through cookie preferences as described below.
• Regional Rights: Depending on your location, you may have additional rights under laws like GDPR (EU), CCPA (California), or other data protection regulations.

To exercise these rights, contact us at [email protected]. We’ll respond within 30 days, just as we aim to ship your gear within 1-2 business days.

6. Cookies and Tracking Technologies

Like the right tools for your journey, cookies help us navigate your preferences:

• Essential Cookies: Required for basic site functionality, such as adding Rope Sandals or ACCESSORIES to your cart and completing checkout.
• Performance Cookies: Help us understand how adventurers like you interact with our site, allowing us to improve navigation and product discovery.
• Functionality Cookies: Remember your preferences, such as currency selection or recently viewed items like Belt Bags or Totes.
• Advertising Cookies: Used to show you relevant products across different websites, based on your browsing of our collections like Bottoms or HEADWEAR.

You can control cookies through your browser settings. Note that disabling certain cookies may affect your shopping experience, much like forgetting essential gear on an adventure.

7. Children’s Privacy

Our gear is designed for adventurers of all kinds, but our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately.

8. Third-Party Links

Our site may contain links to other websites, such as adventure blogs or partner organizations. We’re not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when leaving our site.

9. Policy Updates

Just as we update our gear collections with new Cross-Body packs and Insulated bags, we may update this Privacy Policy periodically. We’ll notify you of significant changes by posting the new policy on our site with an updated “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the updated policy.