Our Shipping Promise
At KAVU Sale Store, we design gear to withstand mountain trails and city streets. We apply that same reliability to getting your adventure essentials to you. Whether you’re an Active Explorer, Urban Commuter, or Value-Conscious Adventurer, we’ve got shipping options to match your needs.
Order Processing Time
All orders are processed within 1-2 business days from our Cincinnati warehouse. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options & Delivery Times
| Shipping Method | Cost | Delivery Time | Best For |
|---|---|---|---|
| Standard Shipping via DHL or FedEx |
$12.95 | 10-15 business days after shipping | Faster delivery for Backpacks, BAGS AND PACKS, and time-sensitive gear |
| Free Shipping via EMS (Orders $50+) |
FREE | 15-25 business days after shipping | Budget-friendly option for larger orders of Tops, Bottoms, and ACCESSORIES |
Note for International Adventurers: We ship globally but cannot deliver to some Asian countries and remote regions. International customers are responsible for any customs duties or taxes imposed by their country.
Our Returns & Exchanges Policy
We stand behind the quality of our Backpacks, BAGS AND PACKS, HEADWEAR, and all our adventure gear. If your KAVU gear doesn’t fit your adventure, we’ll make it right.
Quick Summary
- Return Window: 15 days from the delivery date
- Condition: Items must be unused, in original packaging with all tags attached
- Process: Start by emailing our Cincinnati team at [email protected]
- Refunds: Issued to your original payment method within 5-10 business days after we receive your return
Step-by-Step Return/Exchange Process
Within 15 days of delivery, email us at [email protected]. Use the subject line “Return/Exchange Request” and include your order number and item details (e.g., Rope Sandals, MENSTops, Cross-Body Bag).
Our team responds within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions to our Cincinnati warehouse.
Securely pack the item in its original packaging with all tags. Include the RMA number inside the package. Ship to our Cincinnati warehouse address provided in your instructions.
Once received, our team inspects the item. Upon approval, we process your exchange or refund within 1-2 business days.
Email Template for Returns/Exchanges
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello KAVU Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Your Order Number]
Item(s) for Return/Exchange: [e.g., Cross-Body Bag – Color, Size M]
Reason: [e.g., Size doesn’t fit / Changed mind / etc.]
For exchanges, my preferred replacement item is: [e.g., Visor – Color, Size] (if available).
Please send the RMA number and return instructions to this email.
My shipping address is:
[Your Full Name]
[Your Street Address]
[City, State, Postal Code]
[Country]
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]
Refunds: Timing and Method
We process refunds with the same reliability we apply to our payment systems.
Refund Timeline
- Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days after we receive and approve your return.
- Your bank or payment provider may take additional time to post the refund to your account.
- Shipping costs are non-refundable unless the return is due to our error.
Exchanges
Need a different size, color, or style of Backpacks, Belt Bags, or Tops? We happily offer exchanges for in-stock items within the same 15-day window. The process is the same as above—just indicate your desired replacement item in your request. We’ll ship the new item once the return is received and approved, using your preferred shipping method.
Non-Returnable Items
To ensure the health and safety of our community of Active Explorers, certain personal items cannot be returned for hygienic reasons:
Items with Return Restrictions
- HEADWEAR (e.g., hats, visors) – if the hygiene liner has been removed or shows signs of wear
- Socks
- Stickers (considered final sale promotional items)
These items are only eligible for return if they are unopened, unused, and in their original sealed packaging.
International Returns
For our global adventurers outside the US:
- Please contact us first before initiating an international return
- Return shipping costs for international orders are the responsibility of the customer
- Packages must be clearly marked as “RETURN” to avoid customs delays
- Refunds will be issued in US Dollars
Need Help? We’re Here for Your Adventure
Our team in Cincinnati is ready to assist with your return, exchange, or any questions—just as we’re here to support your adventures.
KAVU Sale Store
411 Mayo Street
Cincinnati, US 45202
Email: [email protected]
For returns, please include “Return/Exchange Request” in your subject line.
© KAVU Sale Store. Premium adventure gear, minus the premium price.
Serving Active Explorers, Urban Commuters, and Value-Conscious Adventurers globally.